Eye Conditions
Just been diagnosed? Start here. Plain-English guides to common eye conditions and what they mean for your sight.
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Make a referral
Refer someone to MySight York
If you are supporting someone living with sight loss and feel they would like additional practical, emotional, or community-based support, you’ve come to the right place.
Whether someone is newly diagnosed, finding everyday tasks more difficult, feeling isolated, or looking for specialist advice, MySight York offers a range of services designed to support people to live well with sight loss.
Is MySight York the right referral?
Before submitting a referral, please check you have answered yes to the following statements:
The person you are referring is living with sight loss or a visual impairment
The person you are referring lives within our service area (see coverage information below)
The person you are referring would like support with one or more aspects of living with sight loss
The person you are referring has given consent for this referral to be made
This referral might not be suitable if the person you are supporting requires a diagnosis or clinical care, lives outside of our catchment area, or has not given their consent. If you are unsure whether MySight York is the right organisation, please get in touch before completing the form. We will be happy to discuss the situation and advise on the most appropriate next steps.
Call us on 01904 636269Catchment area
Where we work
MySight York supports people living across York and the surrounding areas. Some services are only available within the City of York boundary, while others can also be accessed by people living in nearby areas.
Support is delivered in person, by telephone, online, depending on the service.
Not sure if someone comes under our catchment area? Get in touch first.
Finding the right service
Each service supports different needs. The cards below will guide you to the most appropriate one.
Eye Clinic Support - Sight support service
Best for: Someone who has recently received a diagnosis or is struggling to understand the practical and emotional impact of sight loss.
Coverage: York and surrounding areas
Counselling
Best for: Someone experiencing anxiety, low mood, loss of confidence, or emotional challenges linked to sight loss.
Coverage: York and surrounding areas
Equipment and Information Centre
Best for: Someone looking for practical solutions, equipment, information, or advice to make everyday life with sight loss easier.
Coverage: York and surrounding areas
Digital Inclusion
Best for: Someone who would like support using technology, apps, or other assistive devices.
Coverage: York and surrounding areas
Activities and Groups
Best for: Someone who would like to stay connected, meet others, learn new skills, or take part in accessible activities.
Coverage: York and surrounding areas
Befriending and Home Visiting
Best for: Someone experiencing loneliness, isolation, or a loss of confidence.
Coverage: City of York area
Making a referral
The form will ask you to provide some basic information about the person you are referring. Please complete it as accurately as possible.
This helps us ensure the person receives the most appropriate support and allows us to contact them in the way that works best for them.
What happens after you make a referral?
Step 1: Referral received
We will confirm receipt of your referral and review the information provided, making sure we have everything we need before accepting it.
Typical timeframe: Within 5 working days
Step 2: Allocation
The referral is passed to the most appropriate member of our team, who will assess the person’s needs and identify the right support options.
Typical timeframe: Within 2 working weeks
Step 3: First conversation
We will contact the person referred, using their preferred method of communication, to chat through the available support options and next steps.
Typical time frame: directly after the review stage is complete
Have a complex case?
If you would like to discuss a complex referral, have questions about eligibility, or are unsure which service is most appropriate, please get in touch before submitting a referral.
