Eye Conditions
Just been diagnosed? Start here. Plain-English guides to common eye conditions and what they mean for your sight.
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Contact Us
Get in touch with MySight York
If you, or a family member, are living with sight loss, we’re here to help. If you’re not sure where to begin, or if something isn’t clear, please get in touch. We’re here to listen and help you find the support that’s right for you.
Ways to contact us
Email us
Best for general enquiries or if you’d like a written response.
Visit us in person
MySight York, Ground Floor, 84-86 Walmgate, York, YO1 9TL
If you’d like to visit, we recommend calling ahead so we can make sure the right person is available to help you. Our Equipment and Information Centre is open for one-to-one appointments.
Use our contact form
Fill in our online contact form and we’ll get back to you as soon as we can.
Best for contacting us outside of our opening hours.
How to find us
Opening hours (day-by-day)
We are open Monday to Friday 9.30am to 3pm. Appointments are required for our Equipment and Information Centre.
Full address
Ground Floor, 84-86 Walmgate, York, YO1 9TL
Accessibility information
We are located on the ground floor with step-free access. We are within walking distance of York city centre. Our nearest car park is Peel Street and there is limited Blue Badge parking on Walmgate.
On arrival, enter the open door from the street and walk to the blue, inner door. Press the doorbell underneath the MySight York sign and a member of staff will let you in.
How we can help
Information and guidance for people living with sight loss
Access to local services and support groups
Emotional support and guidance
Volunteering and getting involved with MySight York
General enquiries about our services
What we can't help with
Diagnosis or clinical treatment of eye conditions
Services outside the York area
Frequently asked questions
Do I need to be registered as sight impaired to access your services?
No, you don’t need to be formally registered. We support anyone experiencing sight loss, whether you have a diagnosis or are just starting to notice changes in your vision.
Is there a charge for your services?
No, there is no charge for our services, although we do ask for a small contribution towards some activities and donations are always welcome.
Can you advise me on claiming benefits?
We can help you to understand the range of benefits and concessions you may be eligible for as a sight impaired person. We cannot complete forms on your behalf and we do not advise as to your eligibility for benefits.
Do you offer emotional support?
We have a free counselling service called Talking Space which can help you to explore the complex feelings that come with losing your sight. This service is also open to family members or carers.
I don’t live in York, can I still access your services?
Yes, although some services are limited to York residents, we are able to see you and provide advice if you live in the surrounding area.
Additional resources
If you can’t find the help you need on our website then the organisations below could be a good source of information.
City of York Council Adult Social Care Team
For general information around social care needs in York.
YorSensory
Provide individual needs assessment and rehabilitation services to sensory impaired people in York.
North Yorkshire Council Adult Social Care Team
General information around social care for those living in North Yorkshire.
East Yorkshire Council Sensory Support
Information on vision and hearing loss services for those living in East Yorkshire.
Want to receive regular MySight York updates?
Our newsletter is available in a range of formats to suit your needs. Sign-up using the form and let us know about your accessibility requirements.
